Used: Sigma 120-400mm f/4.5-5.6 DG OS HSM APO Autofocus Lens for Canon cameras

On Wednesday 8/01/2025 I purchased a used Sigma Lens form this company. The payment went through via Capitec Payfast and an invoice was sent via e-mail. I expected shipping details within the next day but received nothing.
After 2 phone calls on 10/01/2025 I manged to speak to Phiwa who promised to investigate. He apologised that they “missed” the online order. A few minutes later he phoned and said that the Lens was in a bad condition and he cannot ship it. I appreciate that at least he was honest about that.
I then obviously requested a refund and he then asked for my banking detail. I explained that it can be reversed via Payfast but he still wanted my banking details. I explained that I was very reluctant to share that information but he was adamant. I therefore ended the call. A few minutes later I received a WhatsApp Message requesting the banking details which I then forwarded.
No response on Saturday so I send a WhatsApp message to query progress. The message was read but no response sent. On Monday 13/01/2025 I sent 2 follow-up messages before receiving a response that he transferred my request to the “Finance Team” and he is still waiting for feedback. He will follow up on the progress. Later the day I send another message enquiring regarding the progress, message read again but still received no response. On Tuesday 14/01/2025 I followed up vie WhatsApp, message read again but no response.
I then went online and discussed the matter with the person who actioned my request.
Late in the evening I received a message that the payment was reversed. I received payment in my bank account two days later.
Overall, this was a bad experience because how can a Lens be advertised if the staff did not view and inspect it? I personally will never deal with them regarding the purchase of 2nd hand Camera equipment.
As they say once bitten twice shy! Lessons learn moving on. Good luck for whoever deals with this company in future.